Thank you for shopping with Pawan Securities!
We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied, our refund policy provides guidelines for returns, refunds, and exchanges.
**1. Returns
- Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items, such as customized or special-order products, may not be eligible for return.
- Return Period: You may request a return within [30 days] from the date of delivery. Returns requested after this period will not be accepted.
- Return Process: To initiate a return, please contact our customer service team at hello@pawankumargupta.shop for a Return Authorization (RA) number and return instructions.
**2. Refunds
- Refund Process: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within [5-10 business days].
- Refunds for Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items). If you are returning an item for a refund, you will be responsible for the shipping costs to return the item to us.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not returned in their original condition or if they are missing parts or accessories.
**3. Exchanges
- Eligibility: If you need to exchange a product for a different size, color, or model, please follow the return process to return the original item and place a new order for the replacement.
- Exchange Process: To exchange an item, first, initiate a return as described above. Once the original item is returned and processed, you may place a new order for the item you wish to receive in exchange.
**4. Damaged or Defective Items
- Inspection: If you receive an item that is damaged or defective, please contact us immediately at hello@pawankumargupta.shop with your order number and a description of the issue. We will provide instructions for returning the item and arrange for a replacement or refund.
**5. Order Cancellations
- Cancellation Policy: Orders can be canceled before they are processed or shipped. Once an order is in transit or has been shipped, it cannot be canceled. To request a cancellation, please contact us as soon as possible at hello@pawankumargupta.shop.
**6. Contact Us
For any questions or to request a return or refund, please reach out to our customer service team:
Email: hello@pawankumargupta.shop
Phone: 8306-216-680
We are here to assist you and ensure your satisfaction with your purchase.
